Screening candidates isn’t helping you.
In technology, user experience design is very close to our hearts. We are constantly trying to make it easier for our prospective customers to gain value from our products and services. We try to make the experience as welcoming as possible and take them on a journey.
When it comes to our prospective team members, perversely, we seem to take the opposite approach. When people express an interest in joining our teams, we seem to go to great lengths to push them away. We actively discourage them. We screen them.
“To test or examine someone or something to discover if there is anything wrong with the person or thing.” – Cambridge Dictionary
That’s how traditional recruitment works. When people want to join our ranks, we try to find out what is wrong with them so we can rule them out. There is something inherently wrong with that approach.
What does that say about us? What message are we sending to people?
Why we should change how we think about screening candidates?
Recruitment is based on a mentality of keeping people out. Too many applications, too little time. So naturally, we put barriers up. But in doing so we are in danger of sending the wrong message to the people we want to bring in, which is counterintuitive.
I don’t believe that all companies want to be portrayed as unwelcoming, impenetrable fortresses. Especially when there is so much talk about the importance of the candidate experience.
I don’t believe that startups, who are obsessed with attracting the best talent, want to signal to the very people they want to attract that the door is closed.
Screening may have been a necessary evil once upon a time, but that is no longer the case. With the help of technology, we can align the way we approach prospective team members to feel more like the way we approach prospective customers. We can take them on a journey and give them a great experience — and the good news is that it’s not difficult to do.
Thinking Like Designers
If you asked a designer to design a candidate journey it would probably look something like this:
CEO: We want to hire great people to help us grow. Can you help us out?
Designer: Sounds interesting. Who is our ideal candidate?
CEO: We want people who will be great at their jobs, share our values and be super motivated about working with us every day. If we tell a compelling story about our company’s purpose and the way people can be part of our journey, that will convince them to join our team.
Designer: Hmm … Let’s ask them to do automated interviews … We give our customers free trials, so why not do the same with candidates? Give them a taste of what it’s like to work here with scenarios that simulate the role they’ve applied for. And in the process, we’ll learn a bit about how they approach relevant tasks.
CEO: And it all happens online right? I don’t have to actually be there.
Designer: Of course. We’re in the 21st century!
Let’s Open the Doors, There is Nothing to Fear
If we change the way we approach talent acquisition the prize is huge.
By replacing screening with an open journey, we can interact with candidates in a more productive way. Instead of worrying about where they went to school, we’ll focus on what they love doing and how well they can do it.
In turn, each candidate will get a glimpse of our company or team and be left with a positive impression.
An open process is a more optimistic way to approach recruitment. It’s a more respectful way to interact. And it’s far more efficient.
The trick is not to get better at screening by using artificial intelligence or other fancy tools to draw conclusions about candidates based on their profiles. It isn’t even about technology.
We need to change our mindset and think about people as more than a static collection of data. We need to see candidates in action, not frozen.
This approach is based on performance, not background. On giving people a chance in relevant situations, not trying to rule them out.
Making hiring about merit, not background.
Omar Molad, Co-founder and CEO of Vervoe
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